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Return Policy: chownhardware.com

To receive authorization for a return, please contact sales@chownhardware.com or call 800-452-7634 and ask for online sales.
 
Returns for any stock items shipped from Chown inventory are allowed at full value minus a 25% restocking charge provided the product is in new, salable condition, in original packaging, and returned with authorization within 15 days.
 
For special order and non-stock items, please see the list below to determine if product can be returned and to determine the applicable restocking charges.  If product is returnable, it must be returned to Chown in new, salable condition, in original packaging, and returned with authorization within 15 days.
 
All returns must be received, inspected and approved by Chown personnel before credit will be given. Returns must be received by Chown within 30 days of the date of the return authorization.
 
Shipping and handling fees are not refundable. Chown Hardware will not be responsible for damage in transit back to Chown so care should be taken to ensure the product is well protected and packaged.  All shipping charges for returns are at the sole expense of the purchaser and should be returned freight prepaid.
 
Claims of shortage or defect must be reported within 5 days of receiving.
 
Orders in process but not yet received by the customer must be cancelled within 24 hours of the order time to receive a full refund.  After 24 hours all orders are non-cancellable and restocking charges may apply.  

 


Charges for Returns of Special Order Items:

 

Manufacturer

Charge

 

Manufacturer

Charge

Acorn

25% restock charge

 

Gado Gado

Not Returnable

Alno

25% restock charge

 

Green Street

Not Returnable

Amari

40% restock charge

 

Hawk Hill

Not Returnable

Anne at Home

25% restock charge

 

Hacienda

Not Returnable

Atlas Homewares

25% restock charge

 

Hafele

25% restock charge

Aquila Art Glass

Not Returnable

 

Hickory

25% restock charge

Mark Andrew

Not Returnable

 

Hot Knobs

Not Returnable

Art in Stone

Not Returnable

 

LB Brass

Not Returnable

Aurora

Not Returnable

 

Lews Knobs

Not Returnable

Barz

Not Returnable

 

MNG

Not Returnable

Baldwin

25% restock charge

 

Modern Objects

Not Returnable

B&M

25% restock charge

 

Natures Handles

Not Returnable

Bouvet

25% restock charge

 

Nostalgic Warehouse

25% restock charge

Cal Crystal                         

25% restock charge

 

Notting Hill

Not Returnable

Classic Brass                     

25% restock charge

 

Omnia

25% restock charge

Classic Hardware

Not Returnable

 

Providence

Not Returnable

Colonial Bronze                  

25% restock charge

 

Richelieu

Not Returnable

Dancing Lamb

Not Returnable

 

RKI

25% restock charge

D’Artefax

Not Returnable

 

Rocky Mountain

40% restock charge

Decorative Hardware

Not Returnable

 

Reveal

Not Returnable

DuVerre                             

Not Returnable

 

Schaub

25% restock charge

DuBois

Not Returnable

 

Sun Valley Bronze

Not Returnable

Edgar Berebi

Not Returnable

 

Siro

Not Returnable

Emenee

40% restock charge

 

Soko

Not Returnable

Emtek

25% restock charge

 

Sugatsune

25% restock charge

Forms & Surfaces           

25% restock charge

 

Top Knobs

25% restock charge

FSB

Not Returnable

 

Valli & Valli

40% restock charge

Fusion

Not Returnable

 

Vicenza

Not Returnable

 

 

 

Von Morris                      

35% restock charge