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Shipping Policy

Chown Hardware will ship to locations within the United States, including Alaska and Hawaii, and Canada. Shipping is by UPS and is based on UPS charges at the time the order is placed. The charges do vary based on the method selected. Not all services are available in all areas of the United States.


Free Shipping Special! Starting January 1,2013 through December 31,2013, orders $99 and up that are shipped via UPS Ground with no additional UPS charges to the contiguous 48 states will receive free shipping. Orders under $99 will be charged actual UPS shipping, with no additional handling fees. Sample orders do not qualify for free shipping. For Next Day Air, Second Day Air, or Third Day Air, actual shipping charges will be added to your order. All orders will be shipped via UPS Ground unless requested otherwise. Actual shipping costs for all other shipping methods will be added to the order. Large items that require truck shipping or that incur oversize charges will be charged actual shipping expenses. Orders shipped outside of the contiguous 48 states will be charged for actual shipping costs. To receive ground shipping discount, a customer must enter the word "GROUND" during checkout in the promo code box.


For Canadian shipments, the tariffs and customs fees are not included in the shipping and handling charges and are the responsibility of the Customer. Delays caused by Customs are not the responsibility of Chown Hardware. Not all services listed for Canada are available in all areas.


Lead time before shipping will vary based on availability of product. Chown Hardware will confirm the placement of your order shortly after you enter it. On the next business day, Chown will send a verification email with your tracking number for any in-stock product that will ship that day by the method you have selected. Out-of-stock and special orders will be confirmed by email with estimated lead time. After 24 hours, your special order may not be changed.


What Next Day Air Means:

Next Day Air service refers only to the method of delivery from Chown Hardware to you. If the product you have ordered is out of stock or special order, it will still have a lead time before shipping. Chown will confirm the expected delivery date on the next business day after you place your order.



UPS Shipping Methods



Usual Shipping Time

UPS Ground

1-5 business days

UPS 3-Day Select

3 business days.

UPS 2nd Day Air

2 business days

UPS Next Day Air

Next Business day



Usual Shipping Time

UPS Standard

2-6 business days

UPS Worldwide Expedited

2-5 business days

UPS Saver

1-3 business days (end of day)

UPS Worldwide Express 1-3 business days (a.m. )

UPS to Canada shipping rates do not include applicable taxes and brokerage fees. View the Terms page for a complete service explanation.


For shipping of products for return, see return policy.

For defective products, please call 800-452-7634 or email Chown Hardware



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